Terms of service

Welcome to Vivéa Skincare. By accessing or purchasing from www.viveaskincare.co.nz you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

General Information

This website is operated by Well One Limited trading as Vivéa Skincare (“we”, “our”, or “us”). Throughout the site, the terms “you” and “your” refer to our customers and visitors. By visiting our site and/or purchasing from us, you agree to be bound by these Terms, including any additional policies referenced here (such as our Privacy Policy and Refund Policy). We reserve the right to update, change, or replace any part of these Terms at any time. Updates will take effect once posted on this page.

Online Store Terms

You must be at least 18 years old or have permission from a parent or guardian to purchase from our store. You agree not to use our products for any illegal or unauthorised purpose, and to comply with all applicable laws in New Zealand when using our site.

Product Information

We make every effort to display our products and descriptions as accurately as possible. However, natural variations in ingredients, colours, or packaging may occur.
All prices are listed in New Zealand Dollars (NZD) and include GST. Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

Orders and Payments

When you place an order, you agree to provide current, complete, and accurate purchase and contact information. We accept secure online payments via the methods shown at checkout. Once an order is confirmed, you’ll receive an email confirmation.
If we’re unable to fulfil your order for any reason, we’ll contact you and issue a prompt refund.

Shipping and Delivery

We deliver throughout New Zealand using trusted courier partners. Estimated delivery times are provided as a guide and may vary due to factors beyond our control (e.g. courier delays, weather events, etc.). We’re not responsible for delays once the parcel has been dispatched, but we’ll always do our best to help track your order.

Accuracy of Information

We aim to keep all information on this site current and correct. However, we are not responsible for typographical errors, omissions, or inaccuracies relating to product descriptions, pricing, promotions, or shipping details.

Intellectual Property

All content on this website — including text, images, logos, and product descriptions — is the property of Well One Limited trading as Vivéa Skincare and protected by copyright and trademark laws. You may not reproduce, distribute, or use any material from this site without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Well One Limited trading as Vivéa Skincare will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability is limited to the amount paid by you for the product purchased.

Personal Information

Your submission of personal data through the store is governed by our Privacy Policy. We handle all personal information responsibly and in accordance with the New Zealand Privacy Act 2020.

Governing Law

These Terms and any separate agreements relating to your purchase are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.

Contact Information

Questions about our Terms of Service?
Please contact us at info@viveaskincare.co.nz